Working with designers and the NHS, Reducing violence and aggression in A&E: Through a better experience sought to improve patient experience and create a calmer and safer environment for A&E staff.
A multi-disciplinary design team led by PearsonLloyd produced three design solutions:
1. The guidance solution
A comprehensive package of information about the department, waiting times and treatment processes via on-site environmental signage, patient leaflets, and digital platforms.
2. The people solution
A programme of reflective practice designed to better support NHS frontline staff to manage and learn from incidents of violence and aggression.
3. The A&E toolkit
A package of information and guidance for NHS managers, clinicians, designers and healthcare planners who want to develop and deliver a better service in effective and inspiring environments.